Shipping & Delivery
Free Shipping: We pack and ship your order within 1-4 business days and have it reach you as quickly as possible, usually between an estimated 5-15 business days.Express Shipping: If the express shipping option is not available for you at checkout please send us an email at firstname.lastname@example.org immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment.
Express shipping to US & Australia - Estimated 5-10 business days.
Order Processing times:
Orders are processed daily – Monday through Friday – with the exception of public holidays. As soon as your order is placed, you will receive an email confirming your purchase. Please allow up to 1-4 business days for your order to be processed.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.
We are based in Australia, but in order to provide customers with a Free Worldwide Shipping option we are serviced by multiple warehouses. Depending on various factors such as stock, order size, location of customer etc. we may ship your order from our Offshore warehouses. This does not change the shipping/processing time estimates.
In some instances, an order may be split into separate packages for any of the following reasons:
– Weight limits per package. In order to provide Free Worldwide Shipping, we do have to think of the most innovative ways (such as the split an order into more than 1 package) to ensure that you receive your order as early as possible, while at the same time keeping the shipping costs to a reasonable limit.
– An item may be slightly back-ordered, and shipped a little later than the rest of the items in an order.
– Because we are serviced by multiple warehouses, an order with multiple items may be shipped from different warehouses due to varying stock inventory between the warehouse.
Once your order ships out we'll send you an email with the online tracking information which you can use to track your package. If 7 business days have passed and you have not received this email from us, simply contact us at email@example.com and we'll check it out for you right away.
Orders that are unable to be delivered:
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, are not be our responsibility. We reserve the right to charge a restocking and shipping fee if that happens. So please do remember to check your address carefully when you place an order and pick up your parcel from your local postal office if they have directed you to do so.