14 Days Worldwide Return/Exchange Policy
We hope you had a great time shopping with us!
If however you would like to request a refund, please drop us an email within 14 days of receiving your order.
- You can return a faulty or damaged item for a refund or exchange within 14 days of receiving your original order.
- All sales are Final. Returns are not accepted if you change your mind or decide you do not want the product after purchase.
- If your order has been sent back to us due to having an incorrect or invalid shipping address, you will be required to pay the shipping cost for it to be dispatched again. (If Applicable)
- The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
- Please allow up to 5 business days for a refund to be processed from the date that the returned item is received by us. You will be informed via the email address that is listed on your account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.
Can I cancel/make changes to the order I just placed?
- It is only possible to make a change to your order within 1 hour of placing it, or unless the order has not been shipped yet. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) with your change/cancellation request.
- Orders cannot be cancelled once shipped. The item will need to be returned to us before a refund can be processed.
Contact us at: firstname.lastname@example.org to discuss Returns & Exchanges.
If you have purchased using your paypal account, you may be able to be reimbursed for return shipping. Please view PayPal policy: Paypal Return Shipping
Parcel Locker 10012 57210261 Queen Street
Brisbane QLD 4000