How do i place an order?
We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover) and PayPal too!
1) Visit us at www.envydofficial.com, and find the item you'd like to order.
2) Click on the item, and then you'll arrive at it's product page.
3) Select the options you'd like
4) Click on the 'Add to Cart' button
5) Simply repeat steps 1-4 above until you've added everything you want to order to your virtual cart.
6) Click on 'Checkout' at the top right corner of the page.
7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow through the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number and receive an email confirmation.
I’m unable to place my order. What do I do?
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at firstname.lastname@example.org
How safe is your website?
All payments are processed by PayPal & Shopify Payments, which are very trusted and secure platforms. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by PayPal & Shopify.
Do i have to pay for shipping?
Absolutely not! Shipping is entirely FREE WORLDWIDE, and by that we mean that we ship to each and every country, free of charge. Yes, you read it right!
(Express shipping is also available. If you do not see an express shipping option at checkout please contact us at email@example.com and we can quote an express shipping cost for your location)
When will my order be shipped?
Order processing time is between 1-5 business days. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you if applicable.
Do you accept returns?
For more information on our return/exchange policy, please visit our 'Returns & Exchanges' page by clicking on 'Returns & Exchanges' at the bottom of any page.
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it, or unless the order has not been shipped yet. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) with your change/cancellation request.
Orders cannot be cancelled once shipped. The item will need to be returned to us before a refund can be processed.
The tracking number isn’t showing any tracking updates. Where is it?
Tracking updates are only available for certain countries. Please allow time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country. For any further enquires contact us and we can check on the parcel for you.
It looks like my card was charged twice. Why?
What you may be seeing is an authorisation. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorisation. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.
Don't see your question listed here? No worries! Simply drop us an email at firstname.lastname@example.org and we'll do our best to get back to you as soon as we can!